Online Policies

Privacy Notice

Last updated 1 June 2021

The Starbucks name and reputation were built on a foundation of trust. This Starbucks privacy notice (“Notice”) describes how Coffee Concepts Retail Co., Ltd. and its parent and other affiliated companies (“Starbucks”, “we” or “us”) collect, use and disclose (“process”) your personal data through our websites and online services, including www.starbucks.co.th and other Starbucks owned or operated websites, mobile applications, and online services that link to this Notice (collectively, the “Sites”), through our programs and in our physical stores (“Services”) and through services provided by you and contracts entered into with you. The purpose of this Notice is to let you know which personal data we collect about you, the reasons why we process such data, how long we keep it and what your rights are and how you can exercise them. This Notice does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Notice. Without limiting the generality of the foregoing, Starbucks may transmit your information outside of Thailand in the manner and for the purposes described in this Notice.

References in this Notice to “you” or “your” are references to individuals whose data is processed by us or on our behalf in connection with our activities or as transaction counterparties or litigants in legal proceedings involving us. Please see further information in section “Who Is Concerned by This Notice and From Whom Do We Collect Personal Data?” below.

What Types of Information Does Starbucks Process?

Depending on the type of products or Services we offer or provide, personal data which identifies you, either directly or indirectly, as an individual (“Personal Data”) that may be processed by Starbucks may include:

  • identity data – your first name, last name, nickname, specimen signature, date of birth, gender and information in your household registration, identification (ID) card or passport which contains citizen ID card or passport number, nationality and photograph;
  • contact data – private or professional such as your job position, employer, address and e-mail address, phone number and social media account;
  • tax and financial data – your tax ID, credit card number, bank account details and other payment information;
  • transactions, benefits and preferences data – your marketing and communication preferences, your rewards and benefits under Starbucks Card and purchase history;
  • communication data – your comment, request or complaint on Starbucks’ product or Service, recorded phone conversation, chat logs, 
  • CCTV data – closed-circuit television (“CCTV”) footages that are installed at our head office and our physical stores;
  • geolocation data – we may collect information about the location of your device, such as information that identifies your device’s precise location (for example, GPS latitude and longitude level) or its approximate location (e.g., less precise location estimated based on a browser or device’s IP address) 
  • technical data – your internet protocol (IP) address, technical specifications and login credentials used to connect to Starbucks’ website and apps. 
  • criminal offence data – your criminal record on the criminal convictions and offences;
  • health data – your physical and mental health status (e.g. a disease, disability, disease risk, medical history, clinical treatment or the physiological or biomedical state);

Our collection of online use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

In addition to your Personal Data, you may also in some instances provide us with information about other people, such as name, phone number and email address, including when you participate in our marketing campaign and direct us to send someone a reward. Please see further information in section “Who Is Concerned by This Notice and From Whom Do We Collect Personal Data?” below.

We will not ask for any other sensitive personal data such as data related to your racial or ethnic origins, religious or philosophical beliefs, labour union membership, political opinion, genetic data, biometric data or data concerning your sex life or sexual orientation, unless it is necessary for our operation (including provision of Services to you) and we have a lawful basis to do so. Please note that before our processing, we may permanently mask, remove, black out or hide any of your information which is considered sensitive personal data and not necessary for our operation, and in no intention to alter, fabricate or forge the document or information received from you.

Starbucks may also collect aggregated data or anonymized data that does not directly identify you.

We may combine information we collect about you with information we receive from third parties.

In some instances, Starbucks may combine other information with Personal Data. If other information is combined with Personal Data or if other information is used to identify an individual, such information will be treated by us as Personal Data.

Who Is Concerned by This Notice and From Whom Do We Collect Personal Data?

We collect data directly from you as: (i) our customer; (ii) third party service provider (such as contractor, supplier, marketing agency, law firm, broker, insurance company or vendor); (iii) creditor or debtor; (iv) landlord (persons in (ii), (iii) and (iv) are collectively referred to as the “Counterparties”); or (iv) regulator. We may also indirectly collect personal data about other individuals from you whereas they have no direct relationship with us but are related to our customer and Counterparties, such as for instance the following persons of our customer and Counterparties: 

  • shareholder;
  • director;
  • legal representative;
  • agent;
  • employee;
  • contract staff;
  • parent or legal guardian;
  • relevant parties in transactions with our corporate customers; and
  • campaign participant (your friend, family member or whoever benefits from participating in our campaign).
    When you provide us with third party personal data like the examples listed above, please remember to inform the individuals providing the data that we process their personal data and direct them to our present Notice. 
    We may also obtain personal data from:
  • third parties such as regulator or Royal Thai Police for investigation purpose; 
  • websites/social media pages of legal entities or professional customers or those containing information made public by you (e.g. your own website or social media); and
  • public information such as information from the press.

If You Fail to Provide Your Personal Data 

Where we are required by law to process your Personal Data or need to process your Personal Data under the terms of a contract we have with you (or take steps at your request before entering into a contract) and you fail to provide your Personal Data when requested, we may not be able to perform obligation under the contract we have with you or plan to enter into with you. In this case, we may have to decline to provide the relevant services, but we will notify you if this is the case.

How Does Starbucks Process Information About You?

We may process your Personal Data insofar as there is a lawful basis for conducting such activities. We collect, use or disclose your Personal Data under the following circumstances:

(a) To perform a contract with you or to take steps at your request before entering into a contract

  • process your purchases of, or requests for, products and Services;
  • register and verify user accounts;
  • Provide benefit to members of Starbucks Rewards loyalty program;
  • Provide rewards to participants of the marketing campaign;
  • Perform Starbucks’ daily operation with you (e.g. process with Counterparties account opening, make purchase order, process store rental payments, process with payment to the existing Counterparties, verify authorisation of the authorised signatory(ies) and collect as supporting evidences for entering into a contract); 
  • Respond to your customer service inquiries, cope with your complaints and requests or take other actions in response to your inquiries; and
  • Communicate with you about our Sites or Services or performance of our obligations under contract with you or vice versa. 

(b) To comply with our various legal and regulatory obligations 

  • Cooperate, communicate with relevant authorities and respond to lawful authorities’ order, as needed; and
  • Comply with legal and regulatory obligations which we are subject to.

(c) To fulfil our legitimate interest

    • Performance of a contract with our corporate customers or corporate Service Providers or to take steps at our corporate customers or corporate Counterparties request before entering into a contract including to: 
      • cope with customers complaints and requests;
      • improve Starbucks’ products or Services;
      • perform Starbucks’ daily operations with Counterparties (e.g. process with Counterparties account opening, make purchase order, process store rental payments, process with payment to the existing Counterparties and collect as supporting evidences for entering into a contract.); and 
      • communicate with corporate customers and corporate Counterparties for Starbucks to provide or to receive Service, product or perform our obligations under contract or vice versa.
    • Research, development, and improvement of our Services to help with the improvement of our existing products and Services and the development of new products and Services so that we meet and exceed your needs and expectations;
      • Quality control of Services; 
      • Advertise news, promotional campaign, products or Services that are similar to the ones offered to members of Starbucks Rewards loyalty program;
      • Conduct analytics for the marketing of our own products or Services for products and Services improvement; and
      • Issue tax invoice per your request.
    • Security reasons (e.g. record of CCTV footage will be used for detection and prevention of crime; detection and prevention of safety incidents; detection and prevention of unauthorised access to Starbucks’ premises and restricted areas; detection and prevention of gross misconduct; supporting safety, security and internal investigations; supporting criminal investigations; and for reviewing security & safety incidents, including security training exercises).
    • More generally including to:
  • verify the data or information provided to us by any corporate customer or third party for other purposes as well as your identity, authorisation or capacity to represent your entity which is our corporate customer or other Counterparties in entering into a contract with us; 
    • comply with Starbucks’ internal policy, procedure, standard or administration; 
    • process with insurance company to assess damages and remedies in case of customer complaints;
    • seek advice from external law firm or other third party service provider; and
    • establish, exercise or defend a legal claim.

In any case, where relying on legitimate interest, we ensure the processing remains proportionate and that your interests or fundamental rights are preserved. 

(d) To respect your choice if we requested your consent for a specific processing

  • Process with criminal record and health information for security and health and control purposes to comply with our security procedure; and 
  • Offer a variety of products or Services that may not be similar to the products or Services we have offered to you but should match your interests by creating personalized promotions and communicate with you about our brands, products, Services or events as a result of such personalized marketing including co-branded offers and affiliate and partner offers .

For certain types of Personal Data processing, we will provide you with specific information and invite you to consent such processing.

Does Starbucks Share Personal Data with Third Parties?

We share your Personal Data in limited ways:

  • We may share your Personal Data within Starbucks for the purposes for which we collected the Personal Data, as described above;
  • We may share your Personal Data with companies that provide us with support services (such as credit card processing, other payment services providers, website hosting, email and postal delivery, outsourced customer services providers, insurance companies, external law firms, import custom clearance services providers, mailing houses or website hosts and data management services providers) and that help us market our products and Services (such as email vendors or marketing agencies). These companies may use your Personal Data to perform their functions on our behalf;
  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws or legitimate orders of public authorities, (ii) to enforce our agreements, corporate policies, and terms of use or (iii) to protect the rights, property or safety of Starbucks, our staff, employee, partner (collectively, the “Staff”) s, agents, customers, and others.
  • If you participate in any blog or other online forum on our Sites, any Personal Data that you post on our Sites may be shared with other forum participants and Site visitors;
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, we may disclose your Personal Data to those involved in the negotiation or transfer. If a change happens to our business, the part of our business that is (as the case may be) sold, acquired or merged, such entity may process your Personal Data in the same way as set out in this Notice; 
  • We may share your Personal Data with any other person who is under a duty of confidentiality to us; and
  • We may share your information in a way that does not directly identify you (e.g. anonymized data or aggregated data) for statistical analysis and other business purposes. 

Do We Transfer Your Personal Data Outside Thailand?

We may transfer your Personal Data to the countries outside of Thailand to our parent and other affiliated companies and our third party service providers as part of our normal business operations to perform our Services (e.g. our IT service provider).

In case of international transfers originating from Thailand to another country, the transfer of your Personal Data may take place where the Thailand Personal Data Protection Committee has recognised such country as providing an adequate level of data protection, your Personal Data may be transferred on this basis.

For transfers to the countries where the level of protection has not been recognised as adequate by the Thailand Personal Data Protection Committee, we will either rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you) or implement one of the following safeguards to ensure the protection of your Personal Data:

  • Standard contractual clauses;
  • Binding corporate rules approved by the Office of Thailand Personal Data Protection Committee. 

How Long We Retain Your Personal Data?

Your Personal Data processed for the purposes hereunder will be stored only to the extent necessary during the term of your participation in the Services with us, for the period necessary to fulfil the purposes outlined in this, including during a transition period (e.g. for the compliance of our obligations regarding data retention as established in applicable laws), or responding to legal claims or regulatory requests (if any).

In principle we will retain your Personal Data as long as required or permitted by applicable law. For instance, most of our customer’s and/or Counterparties’ data is kept for the duration of the contractual relationship and 10 years after the end of the contractual relationship, in accordance with general statute of limitation under Thai law.

When Personal Data is no longer needed, or in any event, after legal authority to retain it has expired, we will remove your Personal Data from our systems and records and/or take steps to properly anonymize it.

What If I Am A Minor?

We welcome everyone to become our valued customer and to become part of our Starbucks’ community, However, if you are under the age of 20, an additional consent from your legal guardian is required prior to using our Services or having any interactions with us by any means.

How is Personal Data Secured?

Starbucks takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of Personal Data.

While we take these reasonable efforts to safeguard your Personal Data, no system or transmission of data over the Internet or any other public network can be guaranteed to be absolutely secure. You are responsible for protecting your password(s) and maintaining the security of your devices. 

Privacy Notice Updates

Notice went into effect on date at the top of this page. We may update this Notice from time to time. 

We will notify you of any material changes through our Site or through our other usual communication channels that might affect the way we collect, use or disclose your Personal Data. We encourage you to look for updates and changes to this Notice by checking the date of our Notice when you visit our Sites.

Contact Us

We welcome your questions, comments and concerns relating to our processing of your Personal Data under this Notice. You may contact us by email at customercomment@coffee-concepts.co.th, or by phone at 02-339-0996.

Coffee Concepts Retail Co.,Ltd. 

12th, 16th floors, Exchange Tower, 388 Sukhumvit Road, Klongtoey, Bangkok 10110 Thailand 

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